Qingdao Sanweihe Machinery Manufacture Co., Ltd

Customer Service

Our priority is to ensure that our customers achieve optimal operability and productivity. We know how important it is to ensure that our equipment operates with maximum efficiency, to bring  value-added to your business. So one of the cornerstones of our strategy is our commitment to provide a high-quality, friendly and effective service to our customers. We act as an extension of our customers' own teams and we excel due to:

Technical Assistance

Technical support provides a broad range of services that are aimed at ensuring our customers experience maximum effective up-time with the peace of mind that technical assistance is available when  and where it is needed. These services include:

Installation  and  commissioning

> Telephone support

> Equipment  optimization  services

> Preventive maintenance programs

> Product set-up support


The upgrade program is designed to extend the lifecycle of SANWEIHE machines providing longer term reliable performance and optimizing on our customers capital investments. Upgrade solutions include:

> HMI / PC conversions

> Complete control system upgrades

> Numerous Mechanical upgrades in line with many of the features offered on the new range of equipment.

> Bespoke upgrades

Spare parts service

Every part  helps  bring  success

We have a spare parts service designed to optimize the swift delivery of spare parts and their immediate installation. Helping to improve the profitability of our customers is one of our commitments. Our original spare parts ensure the optimal performance of our systems, as well as improving safety and reliability, minimizing downtime and maximizing productivity.

> Consumable parts

> Service parts kits

> Recommended Spare Parts Kits

> Replacement  sealing  jaws  and  rollers

> Mechanical  and  electrical  Exchange parts

> Complete  modules  and  assemblies

Pre-programed control system parts


An investment in training is an investment in increased productivity, overall equipment effectiveness, reduced downtime and minimized cost of ownership. SANWEIHE Training services provides factory and regionally based training packages that can be delivered on a customer’s site. Or buyer can come to our company to get training before delivery of the machine, Training programs can be offered as a mixed group based on pre-planned scheduled  training or can be formatted for an individual customer’s specific needs.

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